Observed
on real
testers
Analytics tells you how many visitors leave.
We reveal the friction points.
Real people navigate your website, attempt a specific task, and reveal the main friction points that slow them down. You receive a marked-up report of UX obstacles and technical bugs, with concrete fixes instead of hours of footage to sift through.
- Nothing to install, no dashboard to learn
- Seven business days, from payment
- Testers matched to your market and language
- Desktop and mobile, depending on the package
Extract
from an
actual
report
Where
dashboards
stop
Your statistics stop exactly where the answer begins
You can see that seven out of ten visitors abandon their cart. What no analytics tool will ever tell you is that they abandon because a required field rejects phone numbers written with spaces.
The one thing dashboards cannot answer, and the only one worth fixing.
People recruited for your market, not an automated tool or a heuristic checklist.
Hours of recordings to watch. We do the analysis; you read the conclusions.
Seven business days from brief to report. Fast enough to fix things before your next campaign.
You take
part in
stage one
only
Four stages. You take part in one.
This is a service, not a platform you have to learn. You tell us what you need to find out; we handle everything that follows.
You set the brief
Your web address, the task to test: “buy a product”, “book an appointment”, and the device. Five minutes of your time.
We recruit the panel
Real people matched to your market: language, country, age, device, technical confidence. Recruited and paid by us. Never bots.
They test, and think aloud
Each tester records their screen and their voice while attempting your task. Every hesitation, wrong turn and dead end is captured as it happens.
You receive the report
We watch every session, cross-reference what testers ran into, and deliver ranked obstacles with a concrete fix for each one.
The thing
you are
actually
buying
A document your developer can act on tomorrow morning
Most tools hand you raw recordings and wish you luck. We hand you conclusions: in a document you can forward to your team without explaining anything first.
- 01
Obstacles ranked by severity
- 02
How many testers hit each problem
- 03
Word-for-word quotations, with the moment they were said
- 04
A concrete fix for every obstacle
- 05
Technical bugs, included
- 06
What already works
Published
openly.
No quote
to request
Flat rates, published openly
No quote to request, no discovery call to sit through, no subscription. You know the price before you ever contact us.
- Pay per audit. Nothing recurring, nothing to cancel.
- Paid once, upfront. Invoice issued automatically.
- Cancel before we start recruiting and you are refunded in full.
Service,
not a
subscription
They sell you access. We sell you the answer.
Testing platforms hand you the tools and leave the work to you.
| A testing platform | YuzuTrace | |
|---|---|---|
| Watching sessions | Hours of raw footage | We watch; you read |
| Getting started | Account, integration, learning | Send us a URL |
| Recruiting testers | You write the screener | We recruit them on your market |
| Writing the protocol | Yours to design | We write it from your journey |
| Reaching a decision | Up to you | Ranked list, concrete fixes |
| Commitment | Usually a monthly subscription | Pay per engagement |
| Volume | Hundreds of tests a month, on demand | A few audits at a time. This one is theirs |
Three
languages.
Not one
translated
thrice
Tested by people from the market you actually sell to
A Parisian shopper, a Montrealer and a customer in Mexico City do not read the same page the same way. Testing a French site with English speakers tells you nothing worth knowing.
Canada & United States
North American conventions: shipping expectations, taxes revealed late in checkout, familiar payment methods.
France, Québec & Afrique francophone
Real differences in vocabulary, distinct payment habits, and legal wording that reassures in one country and worries in another.
España & América Latina
Peninsular and Latin American Spanish, plus the US Hispanic market: three audiences too often treated as one.
A more specific market? Write to us and we will tell you whether we can cover it, before you pay.
Traffic
already
paid for
If your website is meant to bring in revenue, it is worth testing
Every obstacle we find is money already spent on traffic that leaves without converting.
Online stores
Abandoned carts, confusing checkouts, shipping costs revealed too late.
Clinics & practices
Booking flows that discourage, unclear hours, forms nobody finishes.
Software, apps & games
Sign-ups that stall, confusing game menus, onboarding that loses users.
Service businesses
Quote requests never sent, unconvincing offers, missing signals of trust.
Asked
before
every
first order
Before you order
01Do I need to install anything on my site?
No. No script, no tag, no plugin, no access to your admin panel. You give us a public URL and we take it from there. If the journey requires an account, you provide test credentials, we never touch real customer data.
02How is this different from asking friends?
Two things. Your friends already know what you sell, so they cannot get lost the way a stranger does. And they will soften what they say to avoid hurting you. Our testers have never seen your site and have no reason to be polite about it.
03What if the report tells me nothing useful?
Every finding is ranked by severity, so you can judge what we found rather than take our word for it. In practice five people attempting the same task always diverge somewhere, and that divergence is the report.
No call.
No commit-
ment
Ready to see your site through a stranger’s eyes?
Choose an audit, tell us the page to start from and what a visitor should be able to do. We start recruiting testers as soon as you have paid, and the report reaches you within seven business days.
Choose your audit